Troytec

  Cisco Unified Contact Center Express (UCCX) has long been a popular choice for small to mid-size contact centers that rely on Cisco’s on-premise ecosystem. However, as businesses shift toward cloud-first strategies, many organizations are actively searching for UCCX alternatives that offer better scalability, lower maintenance costs, omnichannel capabilities, and faster deployment. In this guide, we explore the best UCCX alternatives , compare cloud vs on-prem solutions, and help you decide when it’s time to move beyond traditional Cisco contact center platforms. What Is Cisco UCCX and Why Look for Alternatives? Cisco Unified Contact Center Express (UCCX) is an on-prem contact center solution designed primarily for voice-based customer interactions. It integrates tightly with Cisco Unified Communications Manager (CUCM) and is best suited for organizations already invested in Cisco hardware. Common Reasons Businesses Seek UCCX Alternatives High infrastructure and licensi...